@component('mail::message')
    {!! trim(preg_replace('/\h+/', ' ', trans('email.follow_up_reminder.message', [
        'customer_name' => ($ticket->user->first_name ? $ticket->user->first_name . ' ' : '') . ($ticket->user->last_name ?? ''),
        'reference_id' => $ticket->reference_id,
        'last_activity_date' => $ticket->created_at->format('M d, Y'),
        'category_name' => $ticket->category->name,
        'status' => $ticket->status,
        'site_name' => setting('app.name'),
    ]))) !!}
@endcomponent